Welcome to our Help Center. Browse through our frequently asked questions below to find quick solutions and step-by-step guides regarding our transportation and logistics services.
How do I book a Motorcycle, Car, or Package delivery service?
- Open our mobile application on your smartphone.
- Select your required service: Motorcycle (ride-hailing), Car (car-hailing), or Package (express logistics).
- Set your precise pick-up location and destination/drop-off address.
- Choose your preferred payment method (Cash or Digital Balance), then tap Book Now.
- Our system will automatically dispatch the nearest available driver to your location.
Can I modify my destination address after placing an order?
- Once a driver has accepted your request, destination changes cannot be edited directly via the app. If a location adjustment is needed, please inform your driver immediately or cancel the order before pickup to re-book.
How are trip and delivery fares calculated?
- All fares are calculated transparently based on route distance (per kilometer), current traffic demand, and base service rates. The total estimated cost is displayed on your screen before you confirm the booking, ensuring no hidden charges.
What payment methods are supported?
- We accept two payment methods for your convenience:
- Cash Payment: Pay the exact fare directly to the driver upon completion of the trip or package delivery.
- Digital Wallet / Non-Cash: Use linked e-wallets or digital balances for seamless, automatic, and touchless transactions.
What are the weight and dimension restrictions for Package delivery?
- For Motorcycle Package Delivery, the maximum weight capacity is 20 kg with dimensions fitting comfortably on a motorcycle. For larger or heavier goods, please select Car Delivery to ensure safe transport.
Which items are prohibited from delivery?
- For safety and regulatory compliance, the following items are strictly prohibited:
- Dangerous goods (explosives, flammable materials, hazardous chemicals).
- Illegal substances, narcotics, or unauthorized prescription drugs.
- Firearms, sharp weapons, or military equipment.
- Stolen merchandise, cash, biological hazards, or live animals.
What should I do if I leave an item behind or encounter a driver issue?
- Open the Order History section in your app and select the specific transaction.
- Tap Contact Driver to reach out directly to the driver assigned to your trip.
- If the driver does not respond, tap Report an Issue or reach out directly to our Customer Support team so we can assist in tracking and recovering your item.
How do I request a refund for a failed or canceled transaction?
- If a digital payment deduction occurs for an unfulfilled or canceled booking, the system will initiate an automatic refund to your digital wallet balance within 24 hours. You can also submit a claim ticket via our support channel.